Privacy Policy

Novaguard Technology Group Pty Ltd (ABN 46 678 787 829) ("Novaguard", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Information you provide directly

When you contact us, request a quote, or engage our services, we may collect:

• Your name, email address, phone number, and job title
• Your company name and business address
• Details about your IT environment relevant to the services you've requested
• Any other information you choose to provide in correspondence

Information collected automatically

When you visit our website, we may collect:

• IP address and browser type
• Pages visited, time spent, and referring URLs
• Device information and screen resolution

This data is collected via Google Analytics 4 and Google Tag Manager. It is used to understand how visitors use our website and to improve our content and services.

How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Deliver the IT and security services you've engaged us for
• Send you relevant updates about our services (only with your consent)
• Comply with our legal and regulatory obligations
• Improve our website and marketing effectiveness

We will never sell your personal information to third parties.

How we share your information

We may share your information with:

• Service providers who assist us in delivering our services (e.g., Microsoft, security tooling vendors), only to the extent necessary
• Professional advisors such as accountants and lawyers, where required
• Government or regulatory bodies where required by law (e.g., mandatory data breach notification under the Notifiable Data Breaches scheme)

We do not transfer personal information outside of Australia unless required to deliver specific services, and only with appropriate safeguards in place.

Cookies and tracking

Our website uses cookies and similar technologies for analytics purposes. These include:

• Google Analytics 4: website usage analytics
• Google Tag Manager: manages analytics and marketing tags
• Facebook Pixel: measures Facebook advertising effectiveness

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

Data security

We take the security of your information seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. As an IT security provider, we hold ourselves to the same standards we set for our clients.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely destroy or de-identify it.

Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe we've breached the Privacy Act

Contact us

If you have questions about this Privacy Policy, want to access or correct your information, or wish to make a complaint, contact us at:

Novaguard Technology Group Pty Ltd
Email: hello@novaguard.com.au
ABN: 46 678 787 829

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).